Issues with @ mention in Service Operations Workspace

[SusanWinKY]

We are implementing Service Operations Workspace in Tokyo Patch 5. I am using the Chrome browser. We are seeing some issues with @ mentioning in comments/worknotes. Whenever I attempt to @ mention someone, it sometimes works and sometimes doesn't.

1. After I type the @ symbol, it often deletes the text I have entered. 
2. If I press the Space bar, it deleted the text that was entered prior to the Space bar.
3. If I type slowly (which is normal speed for most people), it drops characters from the beginning of the user's name.

See animation for examples.

This is not going to be an efficient workspace without the ability to reliably and consistently use @ mention.

Has anyone else experienced this? We will submit a support case but I first wanted to see if any other ServiceNow customers have seen this and whether you have a fix or suggestions. Thanks.

[SusanWinKY · Accepted solution]

I submitted a support case and got this reply:

The issue that you are seeing is related to a known issue on the platform in workspaces.

The PRB is PRB1635028. This has been fixed in Tokyo Patch 7 which will be out soon.

Also found this article that was linked to my case:  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1227120

[AishwaryaS1]

@SusanWinKY 

Hi, 

I've made the changes to the service operation workspace using related script include from sys_ux_client_script_include and added two widgets in that SOW overview.

The widgets were successfully added in the SOW overview and shows the data as well.

But once clone has been done from prod to dev instance the service operation workspace shows error in dev instance.

Error was like: 

Exception while executing request: null. Exception while executing request: null Check logs for error trace or enable glide.rest.debug property to verify REST request processing. Contact your ServiceNow administrator for more information.

I've added the screenshot below.