Preserving original priority of the Incident

[Kbuddy]

Hello,

I have a query related to  preserving the original priority of incident . There is a use case for example, if incident is created with P2 and then priority changed to P4 (from the source) , it will overwrite the original priority from P2 to P4  Can we check the original priority somewhere in the reports etc.? Is it stored somewhere?

Thanks

[Dr Atul G- LNG]

Hi @Kbuddy 

You can create metric on Priority field and then use that for reporting.

[Sid_Takali]

Hi @Kbuddy You can refer this thread https://www.servicenow.com/community/developer-forum/create-a-report-based-on-incident-priority-chan...