Preserving original priority of the Incident

Kbuddy
Tera Contributor

‎08-21-2024 03:08 AM

Hello,

I have a query related to  preserving the original priority of incident . There is a use case for example, if incident is created with P2 and then priority changed to P4 (from the source) , it will overwrite the original priority from P2 to P4  Can we check the original priority somewhere in the reports etc.? Is it stored somewhere?

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-21-2024 03:10 AM

Hi @Kbuddy 

 

You can create metric on Priority field and then use that for reporting.

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