ITask creation

[anvitha ash]

Hello,

What is "ITask". How to create and use case of ITask.

Can someone please share their expertise in this.

Thanks in advance 😊

[Mike_R]

Not sure what you mean by "ITask", can you provide addition context/information?

Are you referring to an Incident Task?

[anvitha ash]

Hello @Mike_R 

Yes, ITask is incident task.

Could you please share why we use incident task and how to create

[Mike_R]

The docs has good info - https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/incident-managemen...

Create an incident task

Create an incident task to communicate with and request work from assignment groups other than the one that is mentioned for the incident.

Procedure

1. Navigate to All > Incident > Open.
2. Open the incident record.
3. In the Incident Tasks related list, click New.
   If you do not see the Incident Tasks related list, you need to add it. For information on how to a related list, refer Add a related list to a form.
4. On the form, fill in the fields.
   Field Description

   Number	Unique system-generated incident task number.
   Incident	Incident with which the task is associated.
   Configuration item	The affected CI.
   State	The state moves and tracks incident task through several stages of resolution.
   Priority
   Assignment group	The group who works on the incident task. If you leave it blank, the incident is automatically assigned.
   Assigned to	The user to whom the incident task is assigned to work on. Note: If the Assignment group changes, the Assigned to field is cleared.
   Short description	A brief description of the incident task.
   Description	Detailed explanation on the incident task.
   Notes
   Work notes list	Users who receive notifications about this incident task when work notes are added. Note: You can the add me icon  to add yourself to the work notes list.
   Work notes	Information about how to resolve the incident task, or steps taken to resolve it, if applicable.

5. Click Submit.