Hello ppl , I have a requirement to create a change template scenario is, we have a change process for repeated changes which will be going to managers approval and so on.As some of these changes would be frequent changes we are creating a RITM where...
I am looking at customizing a manufacturing incident module so vendors can log in and review their incident and comment directly into the incident. I do not want to use a ton of licenses, is there a way to allow vendor access without using a licens...
hey there and thanks in advance.I have a record producer that I'm creating. I have a "Name" field that autopopulates with the users ID when they enter for the form. To do this I've created a variable on the record producer called "Name" and set t...
Hi Team,I am creating Incident SLA were attaching whenever SLA reaches 50%,75%,90% milestone notification want to trigger respective groups. We set the workflow notification. Right now my issue is SLA reaches 50% notification will triggering but 75% ...
HelloAs part of planning to start use service requests inside the IT infrastructure department, i have been asked to make a list of the request types that are being used in other organizations. the current situation is that the request are not mana...
I'm struggling with the change request process on how I would submitt a change request for a replacement laptop from another tech. Scenero.. Tech A has an incident that turns into replacing a users laptop. This needs to be fulfilled by Tech B. I...
Hello, the question I have is: Can you run ad-hoc discovery (or 'discover now' option) on a single IP address? Does the IP address to be scanned need to be included in a previously defined range of IPs?Example: You create a new VM whose IP is OUTSIDE...
Hello community,Our organization just began using ServiceNow a month ago and I have no prior experience with ServiceNow so please be patient with me. I am being asked to produce a single report that will include all incidents, tasks, RITM's and req...
Hi all,I have a requirement where i need to populate the CI ´s from Affected CIs tab into the journal field (Additional comments) . Please find the screen shot below.Kindly let me know how to proceed on this.Thanks,Neha
I'm currently following this guide to simplify incident requests: Record Producer Dependent Fields (Choices) - ServiceNow Express Support I've run into a snag with setting the business rule to map the new subcategory field to the actual one for incid...
Hi AllWhen we use the REST API Attachment creator to conver the image to Base 64 and post it to external sysem, it only transfers upto 4MB file size. Any file larger than this does not get transfered.Our client accepts only Base64 encoded data. When ...
We have an requirement where we need to sent attachment in the incident created in service now from soap web service.
Hello,We are new on the road with ServiceNow and run into a problem with the SCCM Integration Module.For a small number of computer objects SCCM is also importing multiple unnamed Network Adaptor CIs. As these are unnamed, they sort to the top of t...
Hi all ,Is it feasible to apply ACL on a complete section which has certain fields ?Thanks,Vimmy
Hi All,We have an issue where Acknowledgement emails between two Service Now instances are stuck in a loop creating duplicate INC records. I would like to prevent a few specific email addresses from creating a new INC. Assuming you would do this by a...
