HiI need to populate the Request form Priority field based on the Priority the requester selects. I have added the field as a variable and onto the form, however I cannot get it to populate based on the selection I made on the catalog item.I have tri...
Hi There,I am fairly new to my position so I am still learning Servicenow but need some assistance.I have a Service Catalog item variable that requests a Date and Time. In the workflow I have a Timer that is configured to wait for that time (Which is...
We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...
I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks. Or we will only need to create a new change task where the parent...
We have a counter on application navigator to indicate when someone has entered the helpdesk chat queue. The problem is, if helpdesk staff scroll past the counter on the application navigator they miss waiting chat queues. We need to change the a...
Greetings!We have a field, Comments", which is a journal field type. I would like to be able to modify the comment before it gets submitted.The goal is to make an entry in the first line that says: "From: username";function onBefore(current, previous...
I need to allow anyone with the ITIL role to be able to create quick messages.I have allowed the ITIL role to access the Quick Messages module by editing the application menu.I also changed the ACLS read and create to require only the ITL roleACL sys...
I am new to ServiceNow but getting quickly up to speed. I am trying to go back in time and find out what incidents were not resolved at the end of each month but having a hard time. This is what I am using:Type:Pie chartBar chartListPivot Table--...
How is everyone handling tracking licenses when they are concurrent or by site? I want to capture the fact that I have 5 concurrent licenses, but it seems the system wants named user so it only allows 5 user entitlements. With concurrent you can have...
Where is Root Cause recorded in SN? Is there an ability to easily categorize / classify root causes for reporting purposes?
We are starting to implement multiple record producers that create Changes. Each record producer asks the user to fill out different variables. The problem we are running into is that we do not want all of these different variables to appear on the p...
Why would this be happening? I'm trying to import open incident records from my production SN instance to our development instance. I followed the steps in Importing from Another ServiceNow Instance - ServiceNow Wiki and I keep getting the above e...
Hi Experts,I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other groupFor example : How many tickets have come to Assignment group XYZ and transfe...
Hi All,We will moving soon to the Fuji release.I had a quick question in regards to the way tinyMCE editor handles html data.Currently in eureka we use htmlArea editor which is of course old and not reliable. We have been using it because it allows u...
Hi,My catalog item hanging with Work in progress state and the approval got triggered by workflow.But now when I try to view the workflow status it is showing the error There are no workflow contexts for this document.Actual situation, I ordered item...
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