ITIL priority matrix

[Bruce Hadley]

We are just starting to transition to the ITIL best practice priority matrices from an old process were everything were pri 3 and pri 4s. We used Pri 1 and 2 as our MIM.  So we are starting from scratch in creating the definitions around impart and urgency levels.

We would be very interested in seeing the priority matrices that other organizations have defined as a baseline for our project. Prefer organizations in the healthcare vertical, but anything would be helpful. 

Thanks in advance.

[Chris Shakespea]

I would also suggest having a look at the Incident Management process guide on Now Create

Companies very rarely use the P1- P5 matrix in the standard setup Process Guide