itil role unable to write "Change Request Values" on a Standard Change Proposal

[tee3]

I'm hoping this is something minute that I'm missing. itil role users are unable to write the "Change Template Values" field when they are creating a Standard Change Proposal. Apart for ACLs and UI policies, is there anything else I should be checking?

I have reviewed the Script Include as well and made sure that none of those are blocking access when the state is NEW.

ACL debug results on template_value field.

Do you know of something else I should check?

Appreciate any help!

[tee3 · Accepted solution]

Found the answer!

ServiceNow KB: Adding an ACL on the change_request table on write interferes with the proposal templ...

[Pooja Sharma2]

Hello Tee,

Can you please confirm if you have found solution for the query posted for Change request values not editable for ITIL users.

Even i am facing the same issue.Checked if i fwould find any solution in community but hard luck.

Can you please reply with solution which you have done.

Thanks in Advance.

Regards

Pooja

[tee3]

Hi Pooja,

Please see my last reply on the thread that is marked as correct.