ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

grid (tabular data)

Hi All,I'm looking to perform complex data operations, including sorting, filtering, and aggregating data, directly within a ServiceNow form in a custom application. Is there a built-in solution in ServiceNow to handle this? If not, are there any thi...

Raji9 by Tera Expert
  • 250 Views
  • 1 replies
  • 0 helpfuls

Client script

when the user create the problem record , you should show the message of total number of records created by the currently log in userfor the problem table using OOB problem table ?Client Script:function onLoad() {// Get the current user's IDvar curre...

Ram012 by Tera Contributor
  • 256 Views
  • 2 replies
  • 1 helpfuls

Incident form

When I change the impact or urgency on an incident Record , I want the Assignment Group and Assigned To fields cleared out beforeI save the record using incident table ? I am using Business rule but code is not working. Any idea above the scenaior he...

Ram012 by Tera Contributor
  • 294 Views
  • 2 replies
  • 0 helpfuls

Resolved! dependent choices on catalog variables - dynamic filter

Hi Team, I have a record producer form, where i have to create 3 variables field 1. region (one value to be selected) - select box type2. country (multiple values to be selected) - list collector - referring to company table- (country field)3, entiti...

Resolved! List Collector variable is not showing values as expected

Hi All,I have a list collector where it is refering to another table but when i select the values form list collected it is not giving the value that i want. Please find the below screenshot.in the above screen shot basically i need to get the domain...

VamsiKrishna_0-1723820911764.png

Automating email notification

Hi Team, We are having a requirement to automate the email notification, The email should not go from generic mailbox , as people usually ignore to read generic emails.Email should be triggered from specific DL (this can be shared by the team)Mailbox...

Kayathri by Tera Contributor
  • 258 Views
  • 1 replies
  • 1 helpfuls

Resolved! Please suggest me the next certification

I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.

Resolved! Show a message when selecting planned start date of a change

Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...

Marta G by Mega Guru
  • 484 Views
  • 1 replies
  • 1 helpfuls

Showing Error while ATF Testing

Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...

Vyanktesh08 by Tera Contributor
  • 508 Views
  • 3 replies
  • 0 helpfuls

End user needs access to sc_req_item and sc_task records

One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...

Neeta3 by Giga Contributor
  • 2574 Views
  • 6 replies
  • 1 helpfuls

UI Action Workspace Client Script

Im working on a Generate PDF Requirement the UI Action I created is working on the Backend for default view and workspace view, but in the FSM/CSM Workspace it is not working this is code in the UI ACtion:-function previewDocument(){    var sysId = t...

Harshad0405 by Tera Contributor
  • 398 Views
  • 1 replies
  • 0 helpfuls

Survey link on notification

Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...

B Ashok by Tera Guru
  • 330 Views
  • 2 replies
  • 0 helpfuls