I've created a list report to show the long pending incidents and scheduled it to send to CIO and senior management weekly. Some time there would have no pending incidents in the report, instead of omit when no record, he would like to add a ticket c...
Hi, I need help with a scenario where I want to add a red dot flag to the list view of a specific field (the stage field in an RITM). Specifically, I want the record to be visually marked with a red dot whenever the field has a particular value ("wai...
"com.glide.flow_design.action.model.flowdesignparameter.getname()" because "flowdesignparameter" is null this is what I am getting, and it is throwing the above error?
Hi All, Have a query on g_modal workspace client script in UI action.on Agent workspace once click on - "Close complete" button the below Pop up window shows upQuery: Is it possible to show fields based on another field selection. Example below: "Sel...
Good morning. I have a requirement, that on the Catalog form, we have a Change Request field. So, before submitting the form, the user should have created a Change Request first, then only he can fill out the form.Once form is submitted, RITM gets cr...
Good evening. I have an urgent P2 incident.The requirement is, when Catalog form is submitted, based on company code, it should set different Assignment groups.For now, the below is working perfectly fine.AU, IN, HK, SG tickets should assign to APAC ...
On the sysapproval_approver table, how would you show the managers direct reports and the completed approvals? I'm missing something in my query not sure what exactly.
Hello, good day/eve) I am trying to create a UI Action script so that I can copy a change.Instance details: Developer instance. Xanadu.UI Action is as follows:UI Action script: var gr = new GlideRecord("change_request"); gr.initialize(); gr.request...
Hi Team,could you please help me with reference CI data which is not showing in configuration item field current filter we need to add Proofpoint. CI as well, what could be the new filterwhich is not showing in configuration item field.
Hi All, While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.
Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...
Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ? I Have done Incident management , Change management , Problem manageme...
Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...
Hello, The issue is we are getting duplicate email notification when we change the assigned to user.We found that there is duplication of field changes in the activity log for this scenario and hence the duplication of notification.We checked all the...
There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...