Hi everyone, I’m practicing with my custom application, which extends the Task table. I want to use SLA to track metrics like ticket acknowledgment, first response time, and resolution time. Additionally, I’d like to set up notifications for the spec...
Please suggest how can I edit or disable the "Assign" pop up box which appears when we try to save/update the incident while assigning/reassigning the ticket.PFA screenshot.
Hey there, I am creating a flow for one of the catalog item, the initial requirement is to Assign the task to particular team according to selection on the choice field on catalog task level. If as a fulfiller I select on of the choice on catalog tas...
I have tags associated with several records and I need to generate report grouped by tags. I can create a simple list report group by tags but as soon as I try to concert the very same list report to a bar/pie/donut chart it gives me an error syaing ...
We are upgrading to Xanadu release and plan to use out of box Digital Product Release for release management. Currently, we are on Washington DC version of ServiceNow and are using the following two fields for release management:Release State (Draft,...
Good Afternoon - I would like to create an email notification which will send out hourly the list of open changes over the weekend but when I create the message I can only get it to add 1 record to it when I select the field. How to I get it to show...
My goal is to be able to see when tickets are placed into on-hold. I want to see how many are placed On-Hold and how long that they are in that state.
Hello Team, We have created catalogue ITEM, for dynamic field value selection. I wrote a catalogue Client script, when I checked the "request type" field values, these are displaying in the Alphabet order some time and some time displaying based on ...
Hi All, dynamic way to fetch Incident & Change records from task_ci table created within a specific range of days (1 to 30), based on a user-defined days_ago query parameter through scripted Rest api. Adding an Integer variable to the endpoint, and y...
Hi,Requirement:- When user select "Purpose" field as 'Automotive build-up' then above "Select OUC" all value should be clear and only shown some specific 6 records from that table after click on magnify glass icon, there is already configure Referenc...
I have a reference type variable that I need to populate on a Service Catalog form with only the employee id coming from sys_user table. Is there a special variable attribute that will do it or a script? Please help. Thanks.
This instance is a single domain.
Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with to achieve this? Thanks in Advance,Hari
I have one requirement where I want user to select only Monday - Friday, if they select sat/Sunday. It should give a alert & blank the field.
I want to close the active requests for which the RITMs are closed, complete or incomplete, using the background script. Can anyone please help me with the script