ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table

Rakesh11
Tera Contributor

‎02-08-2024 08:13 AM

ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table

Rakesh11_0-1707408758590.png

 

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shyamkumar VK
Kilo Patron

‎02-08-2024 08:17 AM

@Rakesh11 , check if any role is added to syspop_up view and is it happening for all records?


Regards,

Shyamkumar 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-08-2024 10:21 AM

Check ACL 

Sys_popup view

https://www.servicenow.com/community/itsm-forum/how-to-enable-preview-icon-for-itil-users/m-p/448987

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