How to Open a incident in the main tab by using a ui action

[NeethuB]

i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.

[GlideFather]

Ahoy @NeethuB,

you did something but we don't see what ;)) could you possibly share the UI action as well as explain what sur or parent tab do you mean - is it a workspace, or native Ui or browser... what tabs are you talking about?

[NeethuB]

Hi @GlideFather ,
UI Action:

function onClick(g_form) {

    var number = g_form.getValue('number');

    g_form.save().then(function() {

        var ga = new GlideAjax('GetNextIncident');

        ga.addParam('sysparm_name', 'getNext');

        ga.addParam('sysparm_number', number);

        ga.getXMLAnswer(function(answer) {

            if (answer) {

                 //Replace current tab (NO close needed)

                g_aw.openRecord('incident', answer, {

                    target: 'current'

                });

                //g_aw.openUrl('/now/sow/record/incident/' + answer);

            } else {

                g_form.addInfoMessage("No more incidents.");

            }

        });

    });

}

Script Include:

var GetNextIncident = Class.create();

GetNextIncident.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getNext: function() {

        var currentNumber = this.getParameter('sysparm_number');

        var gr = new GlideRecord('incident');

        gr.addQuery('assigned_to', gs.getUserID());

        gr.addQuery('active', true);

        gr.addQuery('number', '>', currentNumber);

        gr.orderBy('number');

        gr.query();

        if (gr.next()) {

            gs.info("eerroo next:"+gr.number);

            return gr.sys_id.toString();

        } else {

            // Wrap to smallest

            var gr2 = new GlideRecord('incident');

            gr2.addQuery('assigned_to', gs.getUserID());

            gr2.addQuery('active', true);

            gr2.orderBy('number');

            gr2.query();

            if (gr2.next()) {

                gs.info("eerroo next2:"+gr.number);

                return gr2.sys_id.toString();

            }

        }

        gs.info("eerroo next3:");

        return '';

    }

});

in the SOW next incident is opening in a child tab.I want to open it as a main tab (Parent tab)

[Ankur Bawiskar]

@NeethuB 

but why this customization?

Why not train your agents to use SOW and click on Assigned to me in list?

I think your requirement is not feasible

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[NeethuB]

Hi @Ankur Bawiskar ,
It's a requirement we received. I have did most things but it is opening in child tab that's it.