ITSM - Change Management (Approval Confirmation/Atestation Message Box)

[VS_09]

For Normal and Emergency changes.

When a change approver goes to approve a change that is in Assess state, upon clicking the button to Approve. I would like a message box to appear with 2 buttons "Approve" and "Continue to Review".

1. If they click "Approve" the change moves to Authorize state.

2. If they click "Continue to Review" the approval process is stopped and change remains in Assess state untouched and Pending Approval remain untouched.

Question - Could this be possibly be controlled with a Tour Message Box?

There is change in requirement - We want OOB message box to be displayed when user click on Approve/Reject in the Approver Related list to approve the change request. Once they click on OK, change request move to Authorize state and when they cancel it, no change in the change request.
Could you help me in this?

[Sumanth16]

Hi @VS_09 ,

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/help-with-ui-action-and-pop-up-dialog/m-p/21549...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Dr Atul G- LNG]

HI @VS_09 

Tour messages not  a way but you can use Pop up on UI action as suggested by @Sumanth16