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ITSM Knowledge management user Roles and Responsibility

Abhilasha G T
Tera Contributor

3 weeks ago

Hi Team, 

I want to know the exact Roles required for the below personas and also their responsibility in Knowledge Management.

 

1. Knowledge Owner
2. Knowledge Manager
3. Knowledge Contributor
4. Knowledge User
5. Author

 

Regards,

Abhilasha G T 

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

DrAtulGLNG_0-1763733922373.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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