ITSM Simulator - Configure state choice list and behavior

[mroney1]

Confused on what is being asked for #3- Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions. 

I completed this, but the task is not validating. Any insight on how to approach this? 

[Nivedita Patil]

Hi @mroney1 ,

You have to create new state 'Awaiting Change' with value '4'.

after that update the existing UI actions.

Mark my answer correct and helpful if helps you.

Thanks,

Nivedita Patil.

[Parag Ghatol]

Hi mroney1,

Try below:

1) Click on context menu on Incident form>>Configure>>UI Action>>select UI Action Create Normal Change for the Incident table.

2) In the script section of the UI Action add below line

current.state=4;

3) Click Update button to save the changes.

Repeat above steps for Create Emergency Change UI action for Incident table.

***Make sure you have created the Awaiting Change choice as given below before you update the above mentioned UI Actions.

1.To disable on hold choice, navigate to incident form->right click on state field->show choice list->set to inactive

2.To create new choice in incident states

• Open the incident form.
• Right-click the State field label and select Configure Choices.
• Enter the following information and click Add.
  Field Description

  New item text	Enter Awaiting change
  Numeric value	Enter 4
  Apply to table	Set to incident

• Click Save.

If this answer helped you in any way, mark answer as helpful and correct.

Thanks,

Parag