Watermark in the reply mail
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‎04-30-2020 02:28 AM
Hi All,
I couldn't add the watermark in the reply mail.
I am getting an email notification with "Approve all" and "Reject all" links along with the watermark, onclick of the links a new email is created but with no watermark.
Can anyone please suggest how to include the watermark in the new email.
The below screenshot is the from the mail script from where the links are generated.
Can anyone please help me on how to input the watermark in the new mail.

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‎04-30-2020 02:36 AM
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‎04-30-2020 03:13 AM
I have found this thread previously.
In the above shared screenshots, the links are present in the mail script, by which onclick we can Approve or Reject, but there is no watermark present in the new mail.
How to add that?

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‎04-30-2020 02:59 AM
Hi ,
You can write inbound actions for to approve or reject through emails.
In inbound actions you can specify the conditions like subject contains, field ...etc.
Depending upon the conditions it will update on the target table.
By using watermark service now instance will identify to update that on which record.
Refer the below links may helpful to you
Approve or Reject Change Request via Email
Single click on email link to accept/reject a record
Buttons within Email Notifications
Please mark it Correct/Helpful if it helps you
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‎09-05-2021 04:01 AM
how to use the watermark in a notification:
- Open your notification
- Click the related link "Show Notification Scripts" from your Notification
- Press New, and fill in these values (this creates a mail script):
- Name: getWatermark
- Script:
template.print(email.watermark);
- Save the record.
- In your notification, you can now add this to the HTML field, using the mail script to get the watermark:
${mail_script:getWatermark}
- Extra: Check "Omit watermark" in order to only show it where you have the above line, and not add it to the end of the e-mail.
Best of luck!