ITSM Workshop Slide deck

[William2]

I remember someone telling me once that ServiceNow provides ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module after a new release. I am looking for details to include Incident Module, Problem Mang, Change & Release, etc. 

[Mohammed Kemal]

Hi there,

Here is a PowerPoint I have for migrating from legacy ITSM to ServiceNow. 

Thanks!

[William2]

Thank you, but is there a slide deck to walk through each module and explain the capabilities of them within the ITSM product? 

[Maik Skoddow]

Hi 

unfortunately, it is not really what are you looking for.

ServiceNow provides tons of material in different locations. If you are a partner then you have access to all the sales presentations you need at Partner Portal, Highspot and NowLearnin.

If not you could

• have a look on the Product Page for ITSM (https://www.servicenow.com/products/itsm.html),
• go to the Resource Center (https://www.servicenow.com/resources.html#start=0),
• the Customer Success Center (https://www.servicenow.com/success.html) or
• NowCreate (now learning.servicenow com/nowcreate)

If you only want to know what was new with the Quebec release then I recommend the following PDF: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/upgrade/quebe...

ITSM starts at Slide 19

Kind regards
Maik

[Maik Skoddow]

Hi @ William  

Did my reply answer your question?

If so, please mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik