java.sql.BatchUpdateException: (conn=*****) Duplicate entry '3c4464a7b701230034d1da2*******' for key 'PRIMARY'

[srinidhi]

Hi Team,

Unable to import the xml's getting below error. Please refer the screenshot. Please let me know how to resolve this

Thanks.

[Aman Kumar S]

When are you getting this error?

Check if your BR has current.update() statement

[srinidhi]

Hi Aman,

While uploading the xml file on change approval policies table.

Yeah will check.

[srinidhi]

Hi Aman, No BR i have checked.

[Aman Kumar S · Accepted solution]

Check with the same sys_id on the table, there must be some existing record, which is causing this behavior.

You can use this script as well, to see which record corresponds to this sys_id:

https://community.servicenow.com/community?id=community_question&sys_id=bda11b6ddbdcdbc01dcaf3231f96...