Jira integration to create Change record in ServiceNow

[Fredo]

Hi

Is it possible to integrate Jira with ServiceNow to create Change records (Jira -> ServiceNow)?

Can you provide with possible solutions?

Many thanks in advance

[Dr Atul G- LNG · Accepted solution]

Hi @Fredo 

Hi @Fredo 

https://docs.exalate.com/docs/synchronize-servicenow-change-requests-and-jira-issues

https://docs.servicenow.com/bundle/vancouver-devops/page/product/enterprise-dev-ops/concept/jira-int...

These 2 links will be helpful.

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...

[Mathieu Lepoutr]

Hello Fredo

Integrating Jira and Snow is no easy task, luckily there are tools out there that will aid you, like Exalate, which is a decentralized integration solution, where you can granuarly decide which data will be send over.

You can create any entity on the destination side, and you can use groovy scripting to make it as customizable as you want.

[kiranit396]

Hi Fredo,

You could achieve Jira Integration of creating change tickets by multiple ways.

Option1) If Jira cant post the message of the change via REST API call ,  you would want to implement the FETCH Get records via daily schedule job, as Servicenow dont know when these changes created.

Once Records are retrieved find if the change ticket is already created for that particular change from Jira using flag check and then perform the insert records into change table using glide record.

Option2) if Jira can insert the records directly to servicenow pleae provide the basic or Oauth secuity tokens from servicenow and call the Rest method for insertion from Jira.