servicenow reference field empty in list view but showing on record

[irfanhabeeb]

I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field . 

BR 

(function executeRule(current, previous /*null when async*/) {

    if (current.u_partner_name || current.u_api_master) {

        // Get Partner App Name from Company

        if (current.u_partner_name) {

            var company = new GlideRecord('core_company');

            if (company.get(current.u_partner_name)) {

                gs.log("partner name"+current.u_partner_name);

                current.u_partner_app_name = company.u_partner_app_name;

            }

        }

        // Set Name field

        current.name = current.u_partner_name.getDisplayValue() + " " +

                       current.u_api_master.getDisplayValue();

    }

})(current, previous);

To check the Br when i tried to edit partner name  from list it is not saving and showing as empty. when go to the certain record and explictly save a value it is hsown on the record form and value(partner app name ) is getting populated. Still in the list view partner name is empty .

Action Result

Form	shows value
Save	looks saved
List view	empty
List edit	clears value

[Tanushree Maiti]

Hi @irfanhabeeb 

For debugging, you can turn off Next experience from your user preference and add field watcher to check which rule/script is running on that specific reference field. Validate those rule/script

Also you can refer this KB article which is on same topic:  "reference field on a list is showing empty value but the form shows correct value."

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758245

[irfanhabeeb]

Hi @Tanushree Maiti ,

Thank you for the response . Just checking if you mean turning of next experience from user preferences=>notifications=>delivery channels=>next experience. I can only find this in user preferences.

I created a new system property 'glide.ui.polaris.on_off_user_pref_enabled = true' and still cant see the next experience turn off button . is there any other way to turn on  field watcher?

[Tanushree Maiti]

Hi @irfanhabeeb 

For this you have to enable glide.ui.polaris.on_off_user_pref_enabled. after that you can see under user preference-> User experience->Next experience toggle is available.

Note: make sure you are testing it in sandbox/lower non-prod. Once debugging done->revert back changes and move to Next Experience again. 

for field watcher 

Open record ->right click on field and click on watch