KB article configuration

adityahubli
Tera Guru

an hour ago

Hello Community,

 

adityahubli_0-1768898580629.png

 

adityahubli_1-1768898877144.png

 

This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will  you please help in configuring these requirnment .

 

Thanks in advance 😄 .

 

Regards,

Aditya

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GlideFather
Tera Patron

16m ago - last edited 13m ago

Hi @adityahubli,

 

there will most likely be this widget:

GlideFather_0-1768903084431.png

 

https://yourinstance.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=a47ea1cb0b9432004ce28ffe15673a5b

 

Definitely DON't modify this!! rather duplicate, make the changes to that duplicate and replace it on Portal/ESC.

 

But what is the goal of this? If an article has Valid to in the past, then it will not be displayed... and for a reader does it matter if it is valid until 31.12.2026 or 3.4.2027? I mean is it really worthy the efforts?

 

EDIT: I checked the system properties but it doesn't seen that any relevant one would exist for this.

_____
No AI was used in the writing of this post. Pure #GlideFather only
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