KB Articles displaying in form view via ESC

[Jose Agudelo]

Hello.

We're encountering a scenario where knowledge articles are being displayed in the 'form_view' in the ESC.

Previously, we activated a Page Route Map to correctly redirect these articles to their designated view (kb_view). However, we've noticed that this isn't only affecting knowledge articles, but also other records such as approvals, requests, and incidents.

Is there a way to apply this configuration exclusively to knowledge articles, or is there another approach to resolve the original issue?

Thank you in advance.

[Juhi Poddar]

Hello @Jose Agudelo 

This can be useful to you: 

Changing the AI Search navigation on Employee Center

Typeahead Search redirect

Hope this helps!

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Thank You
Juhi Poddar

[Jose Agudelo]

I tried the Seach redirect for AI, but it's not working.

As you can see, the articles are displaying in this view.

Another thing I see is that this only occur for the Suggested Results via the AI Search in the Employee Center: