Keeping Track of User access for various application

[Rishabh Dev Kha]

Hi,

Can anyone tell me how can I keep track of users like which user has access to which application (Currently my organization is giving access to 130+ applications like zoom etc.) so in ServiceNow where we can keep track of application access for these users?

[Maik Skoddow]

Hi @Rishabh Dev Khare 

without any more details it sounds like a case for Application Portfolio Management (APM)

Kind regards
Maik

[kjh1138]

Hi Rishabh,

Currently we are importing Active Directory groups into ServiceNow nightly.  For our services (applications) we've created a 'access granted by:grants access to' relationship type so:

AD Group --grants access to:access granted by-->My Application/service

If there is a more elegant OOTB solution I would be interested to hear about it

[Community Alums]

Hi @Rishabh Dev Khare ,

You can report on events table in Servicenow(System Logs->Events)

For example events like "logins user.view, report.view" are tracked in events table.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Rajeev Vunukond]

using entitlements, all those applications would be software models, and you would be using entitlements for the license