Keywords search indexing is not working properly on Incident table on Prod, but works in Test instan

[AbdurRahmanSnow]

Good afternoon.!
On the Incident table, in the filter condition, if we search for below keywords using filters, then it is not retrieving exact results. 

It is combining all 3 of them. But in Test instance, it works correctly. Please help.
#1SMO_Downgrade
#1SMO_Request
#1SMO_Update
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

[Abbas_5]

Hello @AbdurRahmanSnow,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745157

If it is helpful, please hit the thumbs-up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Dr Atul G- LNG]

Hi @AbdurRahmanSnow 

Did you follow @Abbas_5  reply.