Keywords search indexing is not working properly on Incident table on Prod, but works in Test instan

AbdurRahmanSnow
Giga Guru

4 weeks ago

Good afternoon.!
On the Incident table, in the filter condition, if we search for below keywords using filters, then it is not retrieving exact results. 

AbdurRahmanSnow_0-1760514941721.png

It is combining all 3 of them. But in Test instance, it works correctly. Please help.
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@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

3 weeks ago

Hello @AbdurRahmanSnow,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745157

 

If it is helpful, please hit the thumbs-up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @AbdurRahmanSnow 

Did you follow @Abbas_5  reply.

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