Knowldge template field types

[Patrick Slatter]

Morning!

I am working on an effort to populate information from an incident record into a KCS knowledge template.

While this works out of the box, the template has limitations. 

I have the need for several choice list, select box, drop down style fields on the KCS template. 

OOB the template supports String, HTML, integer, date, date/time.

Is there a way, or has anyone been able to get drop down choice fields on a KCS template?

Any input would be greatly appriciated.

Thanks!

[Patrick Slatter · Accepted solution]

Solution: 

1. Create custom choice type on sys_choice table 

-  Table = kb_article_template_definition

- Element = column_type

- Label = Choice

- Value = choice

2. Create new field on kb_article_template_definition (KB Template desired) 

Field name = 'your_choice'

field type = Choice 

3. Configure choices for the new field on the table that the template resides (Example- kb_template_incident_kcs_article_html)

System definition > Tables > Search table > Click on new field you made > Choices > add the choices you need 

**Ensure these are exactly the same as whats sent from incident**

4. Navigate to 'CSM_table_map' table and find the table that the template is on 

(EXAMPLE: Incident-KCS article - HTML)

5. Add basic field mappings for the new custom field 

(EXAMPLE: Category to u_kb_category_map)

This will allow the mapping of choice list fields on incident into the custom choice list field types on the KCS template