Knowledge article Assigned topic is not auto-populating after checkout

[Nehal Dhuri]

When knowledge articles are checked out, the assigned topic in the already ready published version gets automatically removed. However it is also noted that the error message "Content can not be associated to the same topic more than once." Is received when approving a draft back into publish.

Any fixes/suggestions are appreciated.

[Shruti D · Accepted solution]

Hello @Nehal Dhuri ,
1.  Knowledge article "Assigned Topics" disappears (not visible) when knowledge article is checked out

- This is the Out of box functionality introduced by ServiceNow after the Vancouver upgrade/release.

- When checkout of a knowledge article takes place, the Assigned Content related list does not display any associated content, even if the content was previously associated before checkout.
After checked out KB is published again (Post approval), the assigned content then DOES display the correctly assigned content on the related list tab.

The logic is implemented in the Business Rule below:

Business Rule: Update content display value
Link: /sys_script.do?sys_id=edcc02f76b0211103d6bb0c6ee44af90


2.  "Content can not be associated to the same topic more than once servicenow" - error message is received when approving a draft back into publish.

- This is from Business rule that has been introduces in order to prevent duplicated content mapping.
Business Rule: Abort duplicate content mapping
Link: https://<instance_name>.service-now.com/sys_script.do?sys_id=8305b7185312201024dfddeeff7b123b

Also take a look into script include: TaxonomyUtilSNC > isDuplicateContent function for duplicate validation
Link: /sys_script_include.do?sys_id=5f2ac172c34620102ec1a589a840ddfe

Please Mark Correct ✔️  if this solves your query and also mark Helpful 👍  if you find my response worthy based on the impact.

Regards,
Shruti