Knowledge Article attachments are not opening in portal , instead they are downloaded.
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‎08-24-2022 03:07 AM
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‎08-24-2022 03:09 AM
the OOB Document Viewer works only in platform UI only.
Refer this link:
https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html
Thanks & Regards,
Vasanth
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‎08-24-2022 05:22 AM
Hello,
Thanks for the reply.
As checked in the procedure of enabling document viewer, I'm still not able to open the attachment inspite of plugin and property enabled. Can you please tell me in which table I have to add the attribute field, I have added in all these tables kb_article_template,kb_department,kb_knowledge,kb_knowledge_base,kb_category, but still can't open.
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‎08-25-2022 09:01 AM
Thanks & Regards,
Vasanth