Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents

[sath]

Hi,

Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached Knowledge related list. What is the usage of Knowledge related list, don't find much info on SN docs. Can anyone please shed some light?

[Chaitanya ILCR · Accepted solution]

Hi @sath ,

attached knowledge refers to records form m2m_kb_task table it's a m2m table like you said when clicked on attach to task/incident an m2m_kb_task record will be created

where as the Knowledge related list a (one to many type of relationship)

and knowledge articles where the current record is marked as the source task will be shown in the "Knowledge" related list

most often it's used with below plugin installed 

when installed a UI action (create knowledge) can be seen 

when clicked source task is set as the current task 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya