Knowledge article not attaching

MK21
Tera Contributor

Hi all,

 

I have a requirement in problem management, I need to add a button as mentioned below

under related list ,we select the knowledge have only Edit option is there I need to add new button to attach new articles here and similarly I am trying to attach the publish article using Edit button article is not published ,kindly help on this 

MK21_0-1718213039310.png

 

1 REPLY 1

Slava Savitsky
Giga Sage

There are two "New" UI Actions for the [kb_knowledge] table – one for normal lists and one for related lists. The one used for the related lists has a fairly complex condition. Most likely the last part of the condition that checks for the contributor right on the parent record is causing the button to not be available on your related list. However, I wouldn't recommend you to modify that condition as it can have unexpected consequences elsewhere (i.e. on other related lists). Why are you doing this in the first place? What is the business need for this customization? Perhaps you need to adjust the process to match the system and not the other way round.