Knowledge Article - Rejection

[Ronald_T]

Is there a Knowledge Article Rejection Notification setup anywhere?

When I reject a Knowledge Article, how does the Author know I rejected it? I realize they can look in their 'My Knowledge Articles' from time to time to see if there KB Article has been published but I was hoping there was something available that would notify the Author.

I tried creating a Rejection Notification (with event) but it did not work.

We also tried adding it to the Workflow, but there is no choice for 'Author'.

We're using Jakarta.

Thank you.

[Ronald_T]

Thanks Sachin, we'll try it out today and let you know our results.

[Goran WitchDoc]

Hi Ronald,

I would kept most of this, but not mix in the business rule. No need to start messing with it. You can from the workflow create those event. One of the reasons of doing this is that it's a lot easier for someone else to follow the whole flow and can easy see when/which events are created. And for example in this case also better performance to have it in the workflow than in a BR.