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Preserving original priority of the Incident

Hello,I have a query related to  preserving the original priority of incident . There is a use case for example, if incident is created with P2 and then priority changed to P4 (from the source) , it will overwrite the original priority from P2 to P4 ...

Kbuddy by Tera Contributor
  • 228 Views
  • 2 replies
  • 0 helpfuls

Resolved! DemoHub Installation

Hi Everyone!I am facing issues to login to ServiceNow Highspot site in order to download the xml and script required for the installation of DemoHub. Does anyone have the last version of the required xml and background script?Can anyone login and pro...

GeoVic Gkou by Tera Expert
  • 9472 Views
  • 16 replies
  • 16 helpfuls

Notifications

Hi Team, Below is my requirement, can anyone help me how to build. Changes to Catalog Item:WorkflowTwo additional automated notifications need to be added.The first notification should remain the same, retaining its existing functionality.Two additio...

Vigitha by Tera Contributor
  • 249 Views
  • 1 replies
  • 0 helpfuls

Addition values under state field in alm_asset form

Hi Team , I would like to understand the reason for sudden appearance of two additional values (Consumed ,Build)  in the alm_asset form under state field .I could not figure out how it started to appear all of a sudden .Any idea on to figure this out...

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diNesh_M by Tera Contributor
  • 363 Views
  • 4 replies
  • 0 helpfuls

task isn't generating

Hi SN experts,I am stuck in generating task using below run script code in workflow. Requirement is, if user belongs to ABC and XYZ BU (business unit) or has email containing xyz in it then should create a ticket. Currently ticket isn't being created...

PK14 by Kilo Guru
  • 445 Views
  • 3 replies
  • 0 helpfuls

How to report on change request closed out of hours

I would like to filter or report on change requests closed out of hours (before 9am, after 5pm weekdays and all weekends). Currently I can filter to only show change requests closed in the last year but the weekend and time filter is where i am lost....

reachjake by Kilo Contributor
  • 750 Views
  • 3 replies
  • 3 helpfuls

On-call sync with outlook

Hi  I'm not sure if this is the right forum to be asking this but how do I synch up an oncall schedule with an outlook group calendar? I want my group to be able to see the oncall schedule from outlook essentially. 

Resolved! In OOB data certification task, if we certify any element then the respective CI in cmdb_ci table should display value "certified" for the custom field ''datacertificationstatus" in cmdb_ci table

Step 1 : I have created a custom field named "datacertificationstatus" on cmdb_ci table Step 2 : In OOB data certification task, if any element is certified then associated CIs in cmdb_ci table should display value as "certified" for the above custom...

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Resolved! ACL Not Working on the Child Table

Hello, I have created a custom table that extends incident table in PDI. The custom table u_incident_ext has 4 default None ACLs create, read, write and delete with a custom role u_incident_ext_user present in it. Now I have given this custom role to...

Abhishek18 by Tera Contributor
  • 462 Views
  • 2 replies
  • 0 helpfuls