Knowledge Article UI Action Button on Service Portal

[Chaz]

Hey Community,

I've been working on a widget to create UI action buttons on the Service Portal view of knowledge articles. One of the buttons is to email a knowledge article. I want to have the article's Short Description fill the Subject line and the article's Text along with a link to the article to fill the Body of the email. The link is populating in the email properly. I'm trying to pull the needed data using a GlideRecord, but every time the email opens it just pre-fills as "undefined". I can't figure out if my Server Script or Client Script is incorrect, or both. Any assistance would be appreciated!

Server Script:

(function() {
 
        // Get table & sys_id
    data.table = input.table || $sp.getParameter("table");
    data.sys_id = input.sys_id || $sp.getParameter("sys_id");
 
    // Valid GlideRecord
    gr = new GlideRecord(data.table);
    if (!gr.isValid())
        return;
 
    // Valid sys_id
    if (!gr.get(data.sys_id))
        return;
    //looking for input from user on button clicks
    if (input && input.action) {
        var action = input.action;
 
        // no table associated with this page
        if (action == 'email') {
            var knowledge = new GlideRecord('kb_knowledge');
                knowledge.addQuery('sys_id', data.sys_id);
                knowledge.query();             // Issue the query to the database to get relevant records
            while (knowledge.next()) {
                var subjectKB = knowledge.getDisplayValue('short_description');
                var textKB = knowledge.getDisplayValue('text');
                data.subject = subjectKB;
                data.text = textKB;
                }
            }
        }
})();

data.buttonMsg = gs.getMessage(options.button_text || "Request help");

Client Script:

function($scope) {
var c = this;
c.uiAction = function(action) {
if(action == 'print'){
 var printContents = document.getElementById(divName).innerHTML;
 w=window.open();
 w.document.write(printContents);
 w.print();
 w.close();
}
else if(action == 'email'){
var emailPrompt = prompt('Please enter a recipient email address', "example@example.com");    //Prompting user to enter address
    if(!emailPrompt){    //If blank or cancel - do nothing
        return;
    }
    else{    //if address entered
                var email = emailPrompt;                                                            //User input of email address
        var subject = $scope.data.subject;                                        //Short Description of article
        var emailBody = escape(window.location.href + "\n"); //Link to the article
                var body = $scope.data.text;                                                    //Body of the article
        window.location.href = "mailto:"+email+"?subject="+subject+"&body="+emailBody+body; //Opens default email with above info
                                                                                                                                                                                //filled into the details
        
        }
}

c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
})
}
}

[SanjivMeher]

Can you change your server script to

(function() {
 
        // Get table & sys_id
    data.table = input.table || $sp.getParameter("table");
    data.sys_id = input.sys_id || $sp.getParameter("sys_id");
 
    // Valid GlideRecord
    gr = new GlideRecord(data.table);
    if (!gr.isValid())
        return;
 
    // Valid sys_id
    if (!gr.get(data.sys_id))
        return;
 
    data.subject = ge.getValue('short_description');
     data.text =ge.getValue('text');


})();

data.buttonMsg = gs.getMessage(options.button_text || "Request help");

[Chaz · Accepted solution]

Thank you, this helped. I had to make the following adjustments on the server script to make it work since my Service Portal didn't register the knowledge base table.

(function() {
 
        // Get table & sys_id
    data.table = "kb_knowledge";
    data.sys_id = input.sys_id || $sp.getParameter("sys_id");
 
    // Valid GlideRecord
    gr = new GlideRecord(data.table);
    if (!gr.isValid())
        return;
 
    // Valid sys_id
    if (!gr.get(data.sys_id))
        return;
    
     data.subject = gr.getValue('short_description');
     data.text = gr.getValue('text');

Unfortunately, when the text is pulled over into the email it shows all the coding for the paragraphs and font adjustments. Much like the following: <p><span style="font-family: arial,helvetica,sans-serif; font-size: 12pt;"><strong><em>

Any ideas on how to show the actual displayed text in it's proper format? gr.getValue and gr.getDisplayValue do the same thing.

[SanjivMeher]

You can't build HTML body using mailto:

Check below links

https://community.servicenow.com/community?id=community_question&sys_id=638707a9db1cdbc01dcaf3231f96...

https://stackoverflow.com/questions/5620324/mailto-link-with-html-body

[Hafsa1]

Can you post HTML code for sharing button