What is the definition of the sys_updated_on field? I have been querying tablesusing the sys_updated_on field to get Incidents, Problems and Change records thathave been updated after a certain time/date. However, I came across an instancewhere I mod...
Hello and Happy New Year's!Under Asset contracts -> Purchase Orders, is there any way to bring up a Purchase order and see what computers are under that PO? We are entering PO numbers for our desktops and laptops but have no way of looking at the ent...
Hi all,I'm trying to create an execution plan which will execute certain tasks based on the values of variables in the requested item. It seemed like this Wiki article had the answer under "Advanced Options":http://wiki.service-now.com/index.php?titl...
I have been trying to get this risk assessment working right but I am having the darnest time figuring it out. So we have 7 assessment questions that users can pick High Med Low - Like if it needs an outage "Special Window" "Normal Window" or "No Out...
I am using a variable called 'quantity' on all of my catalog items. I would like this value to be used from the point of "add to cart" or "order now" being clicked when an item is being ordered. I have successfully created a catalog client script to ...
So I am looking for some input on how people are using change management when it comes to MS Windows updates. Our process is paper still for this. Currently we have 280 different times when updates are installed on the 1000+ servers over the span of ...
Hi All,I am trying to export data from Incident table, by choosing the option 'Export to-> Excel,Pdf'.I am having queries related to this:1)https://instance_name.service-now.com/incident.do?EXCELIs there any limit on the number of records which can b...
I have the following Client Script that populates an alert every time a Priority one ticket is submitted. But i was wondering how i can make certain words of the alert bold while others are not. The phrase i would liek to bold are "impacting entire d...
It is possible to show a different view of a list based on a role? For instance in change management, you can look at all tickets. I would like to have different list layouts based on a user's role. so developers will see a different set of columns i...
The software (cmdb_ci_spkg) and application (cmdb_ci_appl) classes seem to be very similar. I see where both classes have extended tables. From our initial test runs using Discovery, it seems the software class is populated more often than the applic...
We need a report that captures the date/time a task was assigned to a person. Is this information stored on the sc_task table? If so, which field is it? If not, what table do I use to report on this information?Thanks.
We've got a process whereby we can email the customer through Service-Now to ask a question, then if there's been no reply after five working days (7 actual days), a reminder is sent, then after 10 working days (15 actual days) the incident is closed...
Hello Community!Once again, I have a strange question that needs answering.Scenario:When defining a relationship for a CMDB CI, you have a filter above the slushbucket and gets set with default values:(Class is a Circuit && Site is anything && Operat...
I believe I have seen Fred Luddy describe SN as essentially a forms based workflow. Within the core applications, Incident, Problem, Change, Release, CMDB, it is easy to create and submit a task; and then to pass it off to someone else to work. Of co...
Does anyone know if you can use a record producer to create multiple records? I would like to use a record producer to create 4 tasks (for 4 different departments) based on the info entered. All 4 tasks would basically have the same information in th...
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