I am implementing a New Call / Ticket Table UI action that will route tickets to either a Incident or Service Request. I have set up the form and it is working perfectly with Incidents however i am not able to make it translate to our environments se...
Hey all, I have a question I'm stumbling upon in ServiceNow. Let's say you have an incident which is a duplicate of another incident, already registered within the system. When I update the first incident, I would like to state that it is a duplicate...
Hello. One of my customers did a security audit to SNC application when using SSO.The auditors came up with moaning about side_door.do to log into instance with local user profile when SSO is not working. Now the question is if there are any ways t...
Does anyone know if a history is kept for the IT Asset Management field "status" as it changes?We want to be able to know when a status goes from one status to another. For example from status "received" to status "in use". I hope there is a time sta...
Is there a process to merge one or more groups into a single group of users? Thanks, Andrew
I have created a new application called Legal which extends the Task table. I want to use several Task fields but was hoping to change the labels on the Legal form. As far as I can see this isn't possible. Any idea how I can do it? I don't want to ha...
Is there a way to configure an LDAP pull that will bring in only new user records for the last few hours or day? It appears that the Listener process doesn't create new user records but, to create an account, I need to do a full LDAP sync that, if I ...
Hey all.. I have gone through the steps of setting up auditing on the alm_asset table and can see the results but only on one specific change that is made within a form. For example, if I'm in a stockroom and I had an asset, I click on it and I hav...
I am looking to create a new dictionary attribute which would be applied to the assigned to field.When pressed it would insert the name of the person currently viewing the ticket.I'm having some trouble however locating where the attribute records ar...
Whenever I create Service Catalog items, they are defaulting to the Opened by person unless I include a script that sets the requested for person. The script works great and I am able to get the requested for person to match the requested for variabl...
Hello. Among many other things I am currently looking into, is our instance's knowledgebase.. I am hoping someone could direct me with an issue I'm running into. As an admin, I want to setup the Knowledge base form for users (when they go to create a...
Hello All, I have a general question. Does anyone out there have a separate process for fielding internal service requests? For example, if someone needs more bandwidth they go into SNOW and open a service request for the bandwidth. It goes through a...
I can not figure out how to add time to a timecard for a day in the past? Not everyone remembers to log all of their time on the day they do the work. How do you let people go back to enter their time for a past week? I don't see how to do it without...
Does anyone use a "type" categorization (separate from category and sub-category) for incidents? I'm thinking of choices that is along the lines of "problem", "outage", "question", etc. These could apply equally to the category/sub-category scheme, a...
Incidents are incidents, tasks are tasks, is there a way to have both in the same filter on my homepage? I've got my team's incident queue already set as a filter, but I'd like to have a column for Business Time Left on the Task SLA.
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