Knowledge Base Article redirecting to another

[kylesocbox]

We use knowledge base for creating information about unusual activity and false positives for our clients.   With in the Security Incidents section of the Knowledge Base, we have created subsections of each client and for each type of article.   Some articles when clicked on, will display an article from another client.   Why would this happen?   Can this be fixed?

[markalpine]

I've seen this many times. It's because the KB article number is duplicated. It can be fixed with a script that starts the numbering higher than your highest existing number. I don't know what that script is of hand but I've seen it work.

[gauravgurbani7 · Accepted solution]

Yes this happens when there is a duplicate entry & to avoid this u can make use of number maintenace table to start the new KB records from a counter where it should be after old records . Also to resolve this issue permanently in'Number' field on Knowledge form -got to dictionary -> in dictionary of number field make Uinque field checkbox as true . if Unique checkbox is not on the form bring it by Form layout & dictionary and make it true . this will always given unique key violation error  whenever a user will try to create any duplicate number record.