Hi, Looking for clarity around ticket creation in Service Now - specifically via the CSM portal.Out-of-the-box it seems that an external user raises a case, which is then triaged by first-line support.On triage either an incident or request ticket i...
Hi everyone,I'm in the process of configuring Universal Requests and the ability to transfer tickets between departments. I have this working on each department (all scoped apps) but am getting the following error when attempting to create new ticket...
Hi Developers, I'm triggering an event from Flow action, but I'm getting error in event logs like below: I'm passing sys_id into script include from Flow Action.This is my event queue script:Here I'm passing unique group members in "unique_members_li...
I want to migrate tickets from Helix to ServiceNow There are a few questions I have. 1) In Helix we had not synced with AD. In ServiceNow, we are. Users and groups in ServiceNow are synced with AD. Furthermore, group names have changed in ServiceNo...
Hi community, I have a requirement that due to some recent changes our flow designer is stucked. As per our flow designer, it was triggered whenver a RMA request is created on and then a Request Line is also created and inside this Request Line -->...
This customer has assigned an 'Ownership Group' for Blackout Schedules. The approvals at the 'Assess' stage are directed to the owners of any Blackout related conflicts. We create a CR, run the conflict checker, and there are conflicts against at lea...
I know there's already an OOB workflow for creating a standard change proposal. However, for best practice purposes, I've created a copy of the original workflow to make updates to the approval process. Does anyone know where to go to activate a new ...
Hello all, I am trying to find the approval process for this Record Producer. There are no workflows in this Record Producer, but still approvals are still going on. Thank you.
I am trying to exclude a notification. I set up a secondary approval notification for a specific item, but I can't seem to exclude items from the normal approval notification. I added the following: // Seems I should be able to put this logic in t...
Team,Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Ki...
I can't seem to pass a variable from my UI action into a UI page despite following the syntax and examples. It always outputs to nothing. UI action: function processAssets() { var itemList = g_list.getChecked().toString(); if (itemList) { ...
REQUIREMENT: To create a "Change request" Related List that allows to relate one / multiple CR's on the Change Request form Thanks In Advance
I have requriement in add the watchlist catlog item variable in ritmFor example Caylog item variable isAdd user to the ritm filed- reference filedIf I selected one user in this filed after sumitting ritm in that ritm watchlist need to add that user n...
Is there an Assignment Rule log that I can use to determine which Assignment Rule set the Assignment Group on a Task?
Hi Team , How do I Setup a Connection to Azure to sync Secuity groups from Azure to ServiceNow?can someone please guide me ? Thanks for your help
