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Resolved! Line breaks nor sending through Rest

Evening all, We are trying to send through multi line descripts and work notes through a rest integration but it is not landing with the breaks the other side. Script and screenshot below. Any help as always, most appreciated. description = current.d...

Jack62_0-1712265886340.png
Jack62 by Giga Guru
  • 335 Views
  • 3 replies
  • 0 helpfuls

How work Max Length for String fields when importing data

Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A,  >16 character can be imported, but at Instance B a...

shun6 by Giga Sage
  • 515 Views
  • 1 replies
  • 0 helpfuls

Unable to allocate a Resource Plan

When creating a Resource Plan from a Project task we are getting the following error:"Cannot create Requested Allocations as there are no working days in the schedule for the plan date range"Although the RPLAN is created there is no Requested Allocat...

ashfaq by Tera Contributor
  • 420 Views
  • 1 replies
  • 0 helpfuls

How to send SMS in ServiceNow

Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process?   Thanks a...

Rama Rao by Tera Contributor
  • 15569 Views
  • 8 replies
  • 10 helpfuls

Resolved! Exchange configuration for inbound email action

Hello Experts, We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement?  Please advise.Tha...

Sunny14 by Tera Contributor
  • 945 Views
  • 11 replies
  • 3 helpfuls

MI Workbench Comms - can replies be added to the Incident?

We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so? 

SiWri by Tera Contributor
  • 194 Views
  • 1 replies
  • 0 helpfuls