Hi, We are trying to update a Record Producer to Active = FALSE but getting an error message 'This is a wrong configuration for Record Producer'. Does anyone know why this would be? Thanks so muchTracey
Hello all, I am trying to access properties of dictionaries in an Action Script. Here is the basic array structure: [ { "is_bot" : "false", "participantId" : "f09b5accdbd35700ba385ce2ca96197d", "participantType" : "CLIENT" }, { "is_bot" :...
Senario:We have two department fields (Department & Sub-Department)Department is the Parent of Sub-department. The goal is to select Department and have the ability to select the sub-departments based on the the Parent field being the parent value
Hi All,I have a requirement to store the json payload in the system property and use this in transform map field mapping for a specific source field, (source fields having this values source.u_device_class = dvr - snmp)below is the system Propertysys...
How can work predictive intelligence on incident management with examples
Hi All,I have a requirement on checkbox validation ,seeking your help how to achieve using onsubmit client scriptThere are four checkboxes under a label1) Make first checkbox always mandatory selection2)Remaining 3 checkboxes - select at least one ch...
I want to restrict incidents assigned to particular assignment group with this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987 See below codeSteps to PerformCreate a Before -Query Business rule on 'Incident'...
Hi team,I have a requirement whenever we modify the parameters of configuration item, then we have to create an unauthorized change request. Right now we configured to only one class type of servers but in future we will include for some types of cla...
I have to prevent one client script logic not to work for specific workspace. I have tried couple of ways by using view thing. It was not worked because we are using default view for multiple workspaces.Is there any way to prevent the client script l...
Hi all,Description: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”) can we achieve this by using condition i tried but...
I have used below script to check the devicehash and if it consist any value it can go further otherwise it should wait until it get the value. Please check below otherwise suggest me another base practice if any? var devicehash = fd_data.trigger.req...
When exporting data from sys_choice table on excel or CSV, if the Value of a record is -5 Then on export is is taking as '-5. The same is happening on PDI instance as well. Anyone have any idea on this.
Hi All,I want a list field in UI page .For now, I have created a reference field in UI Page :g:ui_reference name="my_approvers" query="type=a77ffd0b0fa8b2006ad03e7ce1050ead" id="u_name" table="sys_user_group" style="width:180px"/>I want to change it ...
Not sure if this is possible, but we keep having users e-mail the service desk rather than logging into their account and logging a ticket. This then misses important detail into the callers information ie location region centre etc which are part of...