I do not want to delete the user record from the sys_user table, just remove the associated roles. Example, removing ITIL. I know I could have a scheduled job, with a script. I am not a developer so any assistance would be appreciated. I was trying t...
I have one requirement , when we hit the enter button in global search , record should be openHow to edit global search
Could someone please help me to create a report where I need to get a value that how many times a particular incident priority got changed.
I have a request to add a checkbox to the Change form. Adding the checkbox is not a problem but I don't want to update old records when I Save/Update.
Script query return 3 numeric value for one record size valueRequirement is that , we need to calculate (add) all these and update the total through BR
We have a 3rd party company that submits tickets through email. They cannot add the proper information to the ticket fields themselves instead putting all information in description, is it possible for the template to parse that information and fill ...
Hello all,I have a requirement to auto-populate an End Date, based on the value of Plan Period (30, 60, or 90 Days) and Start Date. The script below works fine, except that it does not factor the Business Calendar (holidays and weekends) into it's ca...
Hi Team I am trying to add validation for change task Planned Start and Planned End dates.Planned start and planned end should be in between Change Planned Start and Change Planned end date and planned Start Date can not be after Planned end date, si...
Hiive set up a BR to restrict the amount of Normal changes that can have the same start_time Before, update, change_request (function executeRule(current, previous /*null when async*/) { // Add your code here // Create an aggregate object ...
Hi All, I have two reference field type variables which points to same table , I need to populate the second variable ( A) based on the first variable (B) selection . How can I achieve this ? Pls help
ATF test step failing with a error message : "FAILURE: Unable to find record '7327715493eb061029503a018bba10a6' in table 'x_axai3_on_call_ocr_instances' "
How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."
Hi team, I am working on a problem management optimization project and I am curious if anyone has any RCA closure codes that are working really well that they are willing to share.Secondly, curious if anyone has implemented a Fix Task due date for an...
Hi team, I am calling script include and setting value of variable but the value is not setting, script include:var DecisionTable = Class.create();DecisionTable.prototype = Object.extendsObject(AbstractAjaxProcessor, { getRiskrating: function() { ...
Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...
