knowledge categories not showing when viewing the knowledge base

[Les1]

Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge )

This came up due to troubleshooting when  a category disappeared after being renamed by a team mate.

Please shed light or provide troubleshooting that i can perform to figure out whats happening with our knowledge categories. Thanks!

 

[Matt Kozinski]

Hi. Any 'roles' or User Criteria set on that specific category record that is restricting it from view in platform Service Catalog?

[Les1]

hey Matt, thanks for replying, no it turned out to be a 'duh moment' on our part, we were in a sub_prod instance and the articles affected were actually expired as discovered by the "valid to" date was old.

i thought this would take the article out of Published state, but we may have a customization that makes this not happen. i'll reply to the whole post in case its helpful.

[Les1]

Thanks all for replying

turned out to be a 'duh moment' on our part, we were in a sub_prod instance and the articles affected were actually expired as discovered by the "valid to" date was old.

i thought this would take the article out of Published state, but we may have a customization that makes this not happen. i'll reply to the whole post in case its helpful.

thus without VALID articles and our sys property set to not display articles where Valid To is expired that is why the categories were not displaying.

Thank you again