I am currently working on Knowledge Management, where I have added a Subcategory field to the kb_knowledge table and configured categories in a parent-child hierarchy on the kb_category table.
Everything appears to be configured correctly; however, on the homepage, the category navigation displayed on the left side is not showing the hierarchy consistently. Some categories are displayed correctly in the hierarchy, while others are not.
Does anyone have an idea how this view is generated or where it is configured? I tried searching through UI Pages but could not find anything relevant. Since this is the Classic UI, Service Portal pages do not seem to be applicable here.
Any suggestions would be appreciated. Thanks!
I am attaching screen shots here
