Knowledge Feedback Task is going to Default Assignee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 01:39 AM
Hello Team,
Whenever I am submitting the Knowledge Feedback Task.
The Task is assigning to Particular Knowledge Group Default Assignee.
But the Requirement is The Assigned to needs to be Empty
Created Client Script:
Please Help me to achieve this.
Best Regards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 03:07 AM - edited 04-11-2025 03:08 AM
Hi @sayan-ghosh
In this case you have to modify the assignment rule where it is autopopulate by default
Please follow below process
Filter navigator >system policy> assignment>knowledge feedback task assignment > go to script and comment out the line line that set assigned to field like bellow
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 03:43 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2025 03:44 AM
Hi Not working