Knowledge Field from Incident Table

[msjoy]

when you check the box Knowledge on Incident Table, that creates an article on Knowledge Base

I want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.

I want to use a different field.

where is this behavior controlled from?

Thank you in advance,

[Michael Fry1 · Accepted solution]

In a business rule named: Incident Create Knowledge

[Jaspal Singh]

Hi Joyce,

It is because of business rule: Incident Create Knowledge on incident table.