Hi,
It seems to me that the 'Flag article' button does not work as documented here:
https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/knowledge-management/...
If I in an instance running Helsinki hit the 'Flag article' button and filling the pop-up 'comments' it seems to be visible to all users both itil + self-service.
Example:
A published article owned by user Charlie Whitherspoon having the 'knowledge' + 'itil' roles:
If I as 'itil' user Beth Anglin create a flagged comment:
And then impersonate another itil user Bud Richman (not the article 'author') that flagged comment is visible:
Likewise it is visible to self-service user Amelia Caputo :
This is a bug right since the documentation indicates otherwise?
Is it easy to fix, so only the sender + article 'author' is able to read the flagged comment?
And when the article author Charlie Whitherspoon replies to the flagged comment:
It is not visible even to Beth Anglin who created the flagged comment that Charlie is answering.
How do I fix so replies to flagged comments are visible to the user who created the flagged comment?
Regards,
Kristian
