Knowledge is not getting checked out

SHUBHAM78
Tera Contributor

Hi Community,
As i am trying to checkout the KB article, but when i click on the UI button it shows the article is already checked out. But it is in published state and some how in the list view we are having duplicate KB number, one it in published state and other is in outdated state and the sys ID is also same. Kindly suggest any solution how to fix this.

SHUBHAM78_0-1781185224855.pngSHUBHAM78_1-1781185285586.png

 

3 REPLIES 3

SHUBHAM78
Tera Contributor

Small correction the sys Id is different not same

Dr Atul G- LNG
Tera Patron

Please repair the Knowledge Management plugin and check it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

Hi @SHUBHAM78 

 

Check these KB: KB0779080 Not checked out article says it's checked out 

KB3018002 KB article cannot be checked out. "You cannot checkout this article as it is already check... 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti