Knowledge is not getting checked out

SHUBHAM78
Tera Contributor

3 weeks ago

Hi Community,
As i am trying to checkout the KB article, but when i click on the UI button it shows the article is already checked out. But it is in published state and some how in the list view we are having duplicate KB number, one it in published state and other is in outdated state and the sys ID is also same. Kindly suggest any solution how to fix this.

SHUBHAM78_0-1781185224855.pngSHUBHAM78_1-1781185285586.png

 

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vaishali231
Kilo Sage
In response to vaishali231

3 weeks ago

Hey @SHUBHAM78 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread . This will help other readers find the solution more easily.

 

Thankyou & Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb