Knowledge record not found

[elsa4]

Hello, I come across a Knowledge Article issue. When I publish some knowledge articles and give them different roles, then check them by different user, some articles will receive an error 'Knowledge record not found". The steps as below:

then click elsa 4

I want elsa 4 do not appear, if the content can not display.

Below document is from SeviceNow, but seems Knowledge Article does not work in this way as well.

http://wiki.servicenow.com/index.php?title=Administering_Zing_Text_Search#Search_Results_Automatical...

I appreciate the help!

Thank you!

Elsa

[David OBrien]

You've restricted this by using the roles field, right?   I just tried to duplicate it and when I set a knowledge article to have a specific role, it removes it from the search of any users without that role.

[Mark Stanger · Accepted solution]

Validate David's suggestion, but if that's not it, then I'd guess it's because Knowledge v3 doesn't respect the old security (roles) and doesn't allow security at the KB article level.   Instead you secure an entire knowledge base using user criteria.   You can take a look at the following thread for a good discussion on the topic.

Re: Restricted KB articles still showing in Fuji

[elsa4]

Cool Mark!   I got the answer i want from your link, appreciate your help!