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Walk Up Portal Customization

Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic. These buttons have to be created by me and If I click on a Button--> The next 2 options sho...

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Report on change

i need a report which show total time a change was in from new state to review state vs  time it was on Hold 

Aarushi1991 by Tera Contributor
  • 535 Views
  • 3 replies
  • 0 helpfuls

2 step checkout

Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...

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Garygman by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

Passing values from Interaction to Service Catalog

I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...

menardJA by Tera Contributor
  • 767 Views
  • 8 replies
  • 0 helpfuls

Notification email script

Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...

Anoja by Mega Sage
  • 236 Views
  • 2 replies
  • 1 helpfuls

Knowledge Feedback Task is going to Default Assignee

Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee.   But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...

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sayan-ghosh by Tera Contributor
  • 621 Views
  • 17 replies
  • 0 helpfuls

Extract unique list of users who are managers

HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.

Sooriya3 by Giga Guru
  • 518 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knownledge -Instant Publish Workflow not Working

Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...