Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...
Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...
Hi Team, How to create multiple check boxes under one question Question or labelList any Network Folders access requiredbelow are my check boxesAccountsCorpCust_SrvEngineeringHRITother. If I Select Accounts Check Box then, I need to show options Read...
Hi,I need help with implementing a Risk Assessment on Demand form when the Demand state moves to Screening.Currently, we have similar functionality available in the Change form, where the Risk Assessment is available under related links with a set of...
Hi, please help:) IssueNot able to implement a standard change where the processflow ribbon on top does not show. The fields in the standard change ithat I have created s not showing. The form for normal change is showing, so it looks like it's not a...
Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...
Hello,I am currently working on automating the Change module. However, I am encountering an issue where the change record remains in the New state and cannot proceed to the next stage because the risk assessment must be completed first.I am unable to...
I forgot to change my update set and I made changes under a different update set that already included changes from another enhancement I was working on. Is it possible to move those changes to the correct update set?
Please guide me a roadmap to start my journey in Servicenow and build a career with servicenow. Also guide me what are the platforms and resources I can follow. Mention me the process with details. Lastly tell me how long will it take to learn the ba...
Hi All,I wanted to know what kind of scenarios or day to day tasks that servicenow ITSM profile people would receive mostly. I am learning servicenow ITSM and worked in ITIL. Aware of basic configurations to perform on servicenow platform. What woul...
Hi,how to create a manual RITM from the backend using ATF?I need to follow this approach since the portal submission is blocked due to the Custom-type variable.
Hi community, i have a ask from my manager, to control state transitions on change table on PDI, like state should move from New->assess->authorize->schedule......... based on any field conditions, if assignment group is not empty it should move from...
Hello Everyone, We have a custom Date/Time field on the sc_cat_item table which is populated via a Business Rule when an RITM is submitted. The field captures the date and time of the most recent submission, allowing us to track when the catalog item...
Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...
How to get checkboxes checked once they raised form after one year they have to raise again then existing fileds and check boxes check should populate automatically in the catalog form. I used script include and client script it’s not working.ow
