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Issue with comments in SNOW

Occasionally, when writing long comments, a line—usually the one where the cursor is placed at the time of saving—gets unintentionally moved to the end of the comment block. This appears to happen especially when the comment spans multiple lines and ...

aditig11 by Tera Contributor
  • 345 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to hide form section only on create form

Hi, I am facing an issue as below. there's a form. it has two sections . Inofrmation sectionClosure information So, I need to hide this closure information section only when record creation. but when existing record opens closure information section ...

SSA1 by Giga Expert
  • 901 Views
  • 5 replies
  • 2 helpfuls

Grant access of table to users

Hey Experts! I have created a new custom table (let's call it myCustomTable). By default, the system created 4 basic ACLs, as expected. Also, a role was created : 'myCustomTable_user' The requirement is: Business should have the ability to create rep...

Set up Virtual Agent web client

Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...

sreekeerthi by Tera Contributor
  • 508 Views
  • 3 replies
  • 0 helpfuls

Resolved! I want to configure the chart with the intended colors on the dashboard.

As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...

jaychang_0-1746668301752.png jaychang_1-1746668612753.png
Community Alums by Community Alums  
  • 423 Views
  • 2 replies
  • 3 helpfuls

Validating the attachment type and size

I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...

satya30 by Tera Contributor
  • 357 Views
  • 2 replies
  • 0 helpfuls

Change Approval Policy - Sequential

I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...

Resolved! Attachment mandatory on task and RITM based on Yes/No Variable

Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() {  if ((g_form.getValue('test') == 'Yes') && (document.getElemen...

Envio de Arquivos - GLPI

Pessoal, boa tarde! Estou com um problema para enviar anexos da plataforma ServiceNow para a plataforma GLPI. Pelo POSTMAN tudo funciona as mil maracilhas, mas quando tento fazer de forma interna no ServiceNow, o arquivo até chega do outro lado, mas,...

Telecom billing in ServiceNow

I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.

dan_cooper by Kilo Contributor
  • 7620 Views
  • 37 replies
  • 4 helpfuls