I’m working on a requirement where the Description field should be mandatory for Standard Change Requests, but only when the State is 'New' and the view is SOW.I tried implementing this using a UI Policy, but it didn’t work in the SOW view. I then a...
Hi Community, I want to put reference qualifier filter on lookup selectbox variable based on the variable in variable set.I have 15 checkbox variables and based on these i need to filter the lookup selectbox, need the reference qualifier condition or...
In a transform map for user table, there are 2 coalesce fields with an OR condition. If the source user_id is found in the user table, then update the record. If source user_id is not found, then check for source email. If source email is found in th...
Release Version: Xanadu I am trying to figure out how to delete two On-Call Calendars but the only information I can find is outdated and does not apply currently.
I see Email Account: ServiceNow SMTP in the instance is configured like below.There are few emails like below is received to our instance. How come our instance receives email as recipient email is not matching with From email in the Email Account? ...
Hello I am at the stage of "Creating a change request from problem" in the ITSM simulator. When a change request is created from a problem record, the problem record should automatically move to a Pending change state. 1. Add the Problem State choice...
Hi All, I'm trying to share oauth token to third party users and when i try to generate using postman I'm getting below error { "error_description": "access_denied", "error": "server_error"} is it because i don't added headers & no Auth,Can any...
I have two fields on the Location table called latitude and Longitude- both are floating point number fields.By default the system allows up to 7 digits after the decimal point. if we are giving more than 7 digits value is rounding off.But I would ne...
Anybody else seeing an issue where when you try to edit group membership, double clicking on a user is not moving them to selected side? I'm on Utah and still using UI16. I noticed this issue after we upgraded.
Hi Community, i am trying to add a matrics for my custome created scope application(hotel booking request). i created the metrics and added in releated list of scoped application. still it is not working as expected.and i am in my custome applicatio...
I created a notification on incident_sla db view to notify the assignee and assignment group manager when incident reaches 75% and state is not one of 'Resolved' or 'closed' these are the conditions Send when: Event fired Event name: sla.warning.parm...
6 Quick Tips to Access Data Faster in ServiceNow 1. View All Tables sys_db_object_list.doLists all tables in the instance.Use filters like nameSTARTSWITHcmdb_ci for out of the box tables.Use filters like nameSTARTSWITHu_ for custom tables 2. Explore ...
Hi all. I'm wondering how a Catalog Item could be implemented so that after filling the form and clicking submit, the user is presented with a page containing some data or information related to the information they provided via the form. Any ideas h...
What is the difference between Date and time and calendar date and time in form design
I need help for creating query Business rule, as I'm having requirement to restrict 4 table's based on one table in ServiceNow. Below I have structed the thing how it needs to restrict. Based on Business application table fields all other table needs...
