Hello All,I created a "Incident Dashboard" module under the Incident application. The requirement is to restrict visibility to only admin and groups where the “Include members” (u_include_members) field is true in the sys_user_group table.I used belo...
Hi All, Please provide you inputs for below issue. Requirement:In our custom table we have two fields, Start Date & End Date, every time if any new record is created, it should check with existing records and make sure to add start date before the st...
I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...
All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log:
Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...
Hiii already configuration for cancel SLA running like this, why SLA stage is still in progress?
HI Community, I have a requirement where in dev instances i have created a catalog item and once the request is raised in dev instances then a sla record need to be created in sandbox instances...based on variables (like name, type, target etc) in ca...
When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!
I'm creating a UI action (button) in the ServiceNow sc_task table called "Create Story". The button should trigger a process to create a story record in the rm_story table and copy fields and attachments from the related Requested Item (RITM) to the ...
All HTML-type fields in the Problem form are appearing as read-only. This includes fields such as Workaround, Cause Notes, and Fix Notes. Additionally, when we click the Fix button on the Problem form, the related popup window does not open. See the ...
In the SOW problem table, we have noticed that additional states such as Open, Pending Change, Known Error, and Resolved/Closed. We are unclear about how a problem state move to Pending Change, Known Error, Resolved/Closed, or Open. Please refer to ...
Hi Community, I'm trying to setup a provider notification for when a catalog task gets updated but am unable to get this to trigger on my PDI, below is what I've setup, what am I missing?
We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record i...
I have a custom table that inherits the UI Action from the extended 'task' table. I want to hide this UI Action on the custom table. I tried using the condition 'current.getTableName != 'custom_table_name).Also tried creating a new UI Policy with sam...
Hi all,Few users not able see work notes for incident and sctask is this a role related issue, those users have only read-only itil but they are managersplease suggest