Hi Team, I am building a catalog item with 10 tasks , client wants 45 days sla for RITM and also want to track sla/ola for catalog tasks .Can I create SLA for RITM with conditions item =xyz, start is work in progress , duration 45 days and SLA or OLA...
Hi, The banner announcement should automatically be disabled after the user has seen it to avoid repeated displays and improve user experience. This ensures that users are not distracted or annoyed by the same message multiple times. Imp...
We are generating a Test Suite using the Test Generator and Cloud Runner.Our requirement is to create test steps for a single catalog item.We created a preset and selected the catalog item name, with the Table sys left empty (so no table is listed).W...
I getting data of 500 Mb and it is impaction on performance what exactly I can do to improve performance? As a developer what measures you can do? This was the question asked in interview Can some one help me with detailed information with scenario h...
ObjectiveAutomate the process of setting Out of Office (automatic replies) for a user using Microsoft Graph API from ServiceNow. This covers the API setup, payload structure, and response handling.PrerequisitesENTRA ID Application Registration with t...
Afternoon, We've recently received a request to change a scheduled report that's been going to email recipients on a weekly basis over to an export / upload to an azure blob sftp destination. We are not licensed for the SFTP Spoke in Integration Hub...
We have identified multiple cases where users are not receiving incident assignment notification emails when incidents are assigned to their group.Examples:• User 1: Sai alampalli From group TNT_SPT_GLB_SpsOrcWMSInfosys.• User 2: Haripriya Bandi fro...
Hi, I removed existing variable set from catalog item in Dev and moved the changes to Test. its captured in update set, the variable set still exists on catalog form, several times i did removed and moved, still the variable set exists on catalog ite...
Can anyone please help me with the following doubts regarding Yokohama features1. Is the Business portal free if we have an ITSM Pro licence?2. Also, help me with the scenario and the functionality of Multi-language Support in Catalog builder, and is...
Hi,I'm working on some UI Action. In the RITM form I've a UI Action button.My requirement is to when a user click on that button, I need to validate, if the logged in user is the user mentioned in the assigned_to field or anyother user.How I can vali...
I am using the Service Operations Workspace, and when I open an Incident/RITM, the form appears in a details section, requiring a lot of scrolling. I want to make the form more compact by:Adding tabs at the top of the form (as shown in the image).Or...
Hi,User is not able to approve the requests from service portal even though manager check box is ticked in user records. could you please help me on this. Thanks,Nandini
Hi,Can anyone please help me to create a custom new 'Delete' UI Action button on kb_feedback_task table. Where I want to give Delete access of all the KFT records in above table to Admin and 'ITSM Admin' Group only.
I created a survey for folks to fill out, and it was posted on our portal. Basically, it asked a few specific questions having to do with folks being at home. I thought that I would be able to export the survey information into Excel after they were ...
Hi All, I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot. Thanks in Advanced Akhil
