If you're working with ServiceNow Business Rules, you've probably encountered both After Business Rules and Async Business Rules. They might seem similar since both execute after a record is saved, but they work very differently under the hood.Unders...
Hi Folks, Please could you help me on the below scenarios. 1. End user will open the Service request form and we have configuration item field.For ITIL User able to see the CI in the variable.but For End User unable to see the CI . Based on the CI we...
please tell me the all modules of service now used in real time??
I'm working on updating your demand form and one of the requirements is to include a section with 5 columns. Something similar to a variable set on a catalog item. Is that possible? I can't seem to figure out how to get more than two columns. See scr...
Hello all, If there is any other possibility it would be great.But my question here is, if it is possible to enable for "business_stakeholder" role users ability to see assignment groups in approvals, especially in change requests.We have an idea to ...
Hi All, We have existing integration with 3rd party tool. Currently I want to notify 3rd party when p1 incident is created. Using REST API how can we configure it ? Could you please guide me with step by step process need to follow ? Thank You
Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...
I am stuck on task 13 ( Auto-assign a problem record)Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group. 1. Create a new assignment record named E-Commerce Problems that autom...
Hi, can we megre 2 different notifications from 2 different tables which is child table of table
What is triggering the SLA Result calculation?What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.Anyone has an idea what is causing the SLA Result to be calculated (in t...
The value which is coming from support start date field i wanted to return to metric instance by converting into mm/dd/yyyy format and store it.
Tell me about ITSM, ITOM and ITBM?
Smart Buttons enhance the mobile experience by enabling quick, context-aware actions directly from a record—such as opening URLs, dialing phone numbers, sending emails, or launching map navigation. In this article, I’ll walk through how to configure ...
I need help. we want to remove count for both the knowledge and catalog. how can we achieve this
All tables are part of Task so that is one, but Interaction table is different and do not inherit Task. So how we can create one table or report.