Lab 5.1 STRY050103 ITSM Implementation on Demand

[barousy01]

Hello everyone,

I have an issue with completing the lab. I have pasted the code in the script but I can't see in the step after the "TEST Inbound Email". I have searched and even came back with the previous labs but I still can't complete the task. Could you please help me ?

[GlideFather]

you're right, I can see it in the original post... well you can remove the "*test" and to see perhaps it was created but with different subject (check the today's date). you will see all the emails from today, as it is a lab instance nobody else creates data, so it's either there or not.

If yes, you can see what values it holds. You can review the Inbound Action definition, whether it was correctly updated and it is active.

Or you can retry the test steps again.

Either way it is recommended to log out and log in, eventually clear cache... you'd be surprised how many issues this can solve 😄 

Let me know the progress, this is strange

[barousy01]

OK, I will try all of that. Thanks for your help and for your time.

[GlideFather]

I hate to get stuck myself so I have understanding 😄