Label Printing:- End user details from a Request or Incident

[jonathangilbert]

Hi All,

I have only seen a handful of questions regarding this, but no real resolutions. What I would like assistance with is when a end users come to the Service Desk to leave their equipment, I would like the technician to be able to print a label directly from the request or incident form ( using a "UI Action" button and populate the fields automatically that would contain the following:-

Caller Name

Request/Incident Number

Barcode (to take technician to request/incident)

Short Description

Date (when printed)

I have installed the barcode generator from share.servicenow, but that doesnt give me what I am after

Many Thanks

[nitinchandra sh]

HI Varun,

I have a similar requirement, somehow for me I am not able to fit in my information that is required to be printed in the DYMO printer. Any guidance around how we can do configuration changes i the script to accommodate the label printing needs.

Regards

Nitin

[niklasneale]

Hello Varun, could you please respond with some more information about this, we are quite a few that have that exact requirement.

Thanks

Niklas

[yogesh15dd]

Hey Niklas,

What do you want to do?

i have done this, i can help you..

Yogish

[niklasneale]

Hey Yogesh, I want to via a UI action be able to print out a label for assets with:

- a unique barcode for each asset (they are scanned with usb-scanners)

- Product name/number (for example Lenovo Thinkpad XX)

- Serial number

Regards

Niklas

[yogesh15dd]

Hey Niklas,

I think this will help you.

Step 1) Create a UI action on the asset table, name it anything.

Select OnClick in the UI Action and call this function : printBenchLabel()

UI Action script:

function printBenchLabel() {

  var sysid   = g_form.getUniqueValue();

  var features = "resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=yes,location=no";

  var href = "setprintlabel.do?sysparm_stack=no&sysparm_view=print&sysparm_media=print&sysparm_id=" + sysid;

  win = window.open(href, "Printer_friendly_format", features);

  win.focus();

}

You have to create a ui page for the print preview, i have done this using a jelly script.

Step 2: Create a UI Page Name: setprintlabel

Note: My script is written for sc_task table, you will have to change it below and make it to assets table.

Script:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<j:set var="jvar_ctask_id" value="${sysparm_ctask}" />

<div style="height: 20px" class="print_hide" align="right">

<button type="submit" onclick="javascript: window.top.print();"><img src="images/printer.gifx"></img>

<span>Click to Print</span>

</button>

</div>

<g:evaluate var="sysparm_id">  

  var sysparm_id = RP.getParameterValue("sysparm_id");

  sysparm_id;  

</g:evaluate>      

<g:evaluate var="jvar_record" object="true" jelly="true">  

  var gr = new GlideRecord("sc_task");  

  gr.get(jelly.sysparm_id);  

  gr;  

</g:evaluate>

<table style="width:35% height:20%">

            <tr><td></td><td><b>Assigned To </b></td><td>: ${jvar_record.getDisplayValue('assigned_to')}</td>   </tr>                          

            <tr><td></td><td><b>Short Description</b></td> <td>: ${jvar_record.getDisplayValue('short_description')}</td> </tr>

              <tr><td></td><td><b> CI</b></td><td>: ${jvar_record.getDisplayValue('cmdb_ci')}</td> </tr>

              <tr><td></td><td><b> Asset Tag</b></td><td>: ${jvar_record.getDisplayValue('asset_tag')}</td> </tr>

</table>  

<style>    

    td{font-size: 15px;}

</style>

</j:jelly>

PS: Your feedback (Like, Helpful or Correct) helps community

Thanks

Yogish Dafedar