LDAP response read timed out, timeout used:10000ms.

[salu]

Hello All

Can some one please help me to fix this issue?

[Ankur Bawiskar]

Hi,

check below links once:

https://community.servicenow.com/community?id=community_question&sys_id=b72b0beddb5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=21d147a9db98dbc01dcaf3231f96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[salu]

Hello Ankur,

I have increased the timeout for 1000 still getting the error.

can i raise a hi ticket for this?

Thanks

Sarany-

[Ankur Bawiskar]

Hi Salu,

Yes please ServiceNow team can help debug this more

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[martinaparicio]

If you are using port 389 the URL starts with ldap://

If you are using port 636 the URL starts with ldaps://

I was getting the timeout trying to connect to ldap://mydomain,com:636

Hope this helps.