Learn ServiceNow

[patilharsha]

I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap

[Tanushree Maiti]

Hi @patilharsha 

• For mastering ITSM (IT Service Management) processes, including incident, problem, and change management. Complete course : IT Service Management (ITSM) Fundamentals 
• Personal Developer Instance (PDI): Join the ServiceNow developer program to get a free, fully functional environment to practice troubleshooting and development.
• ServiceNow University: Access structured lessons and certification preparation courses on the NOW learning portal/ServiceNow University.
• Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals
• Follow Career journey Path  for further grow in servicenow project

[its_SumitNow]

Hi @patilharsha 

Great that you want to dive into ServiceNow ITSM!

Learning Roadmap for ServiceNow ITSM :-
Phase 1: Get the Basics (Week 1-2)
Start with ServiceNow's Free Online Courses on their official learning platform
a reference :- https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=79... 

Watch YouTube tutorials on ITSM fundamentals
Understand what ITSM is all about (Incident, Change, Problem, Request management)
Phase 2: Hands-On Practice (Week 3-4)
Use ServiceNow Developer Instance (free sandbox environment)
Create dummy tickets and practice workflows

Phase 3: Deep Dive into Modules (Week 5-8)
Incident Management - Handling and resolving issues
Change Management - Managing changes safely
Problem Management - Finding root causes
Service Request - Fulfilling user requests
This would Cover ITSM,

if my response helped, please mark it helpful & accept as solution ‌‌:)

Regards

Sumit

[Prasanna_Patil]

Hey @patilharsha 

You can check you tubes you will get lot of videos. Learn well through it and then convert your therotical knowledge to practical knowledge utilizing PDI.