Licenses assigned to inactive users

[Umesh Jawale]

Hi,

if a ITIL licenses is assigned to a user.

and later if that user is made inactive.

does servicenow counts the ITIL license for the inactive users as utilized or it is nullified.

[johnfeist]

I asked that question of my account team a while back.  I don't normally deactivate users.  If memory serves, the answer was deactivating frees the license.  You can test this easily enough on a test user.  Give that user a license and check the used license count. Deactivate and check again. 

You can easily check the counts by either sys_user_has_role.list and then filter role = itil or something similar in reporting.

Hope this helps.

:{)

[johnfeist]

I just tested my earlier reply and when I unchecked Active for the user, the number of user with the ITIL role (how SN determines the number of licensed users) went down by one.

:{)