Workflow Not Getting Attached RITM For Any Catalog Item

[Ayshee Chattopa]

Hi All,

I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item.

I also went ahead and checked my Request. There I can see that my Request Workflow is as below :

This is my Request workflow :

Can anyone please help me understand as to why my workflow is not getting attached.

Thank you,

Ayshee Chattopadhyay

[Mike Patel]

That's your request workflow. go to RITM and click on show workflow.

[Ayshee Chattopa]

That's the issue Mike. Workflows are not getting attached to my RITM. Please refer below screenshot.

[Stephen Sturde]

The RITM workflow won't kick off until the parent request workflow (shown in your screen shot) completes and the parent request is approved.

[Ayshee Chattopa]

Hi Stephen,

I am not sure as to why my Request workflow is not getting completed.

Can you please help me debug the same.

Thank you,

Ayshee Chattopadhyay