I has asked to look into why the actual start date and actual end date are the same on features. It seems that Actual start date does not populate until the state is work in progress which make sense. However, when you go to another state like Testin...
We have noticed on the switch form (cmdb_ci_ip_switch.form) there are 4 additional tabs.We are looking into using a third-party tool to discover and update our CMDB.Where can I find the table names for these tabs, the same type of issue is in the Rou...
Hello All, Need help for the below When a form is submitted, the out-of-box (OOB) save button/context menu save should not be visible if the user opens the same record again. Is it possible to achieve this requirement?Additionally, we have a custom ...
Hi Team, Can someone please help me on the below .What are the plugin required to execute the OAuth 2.0 via REST API step in integration hub.By the API Registry i am getting the token but the token is not useful in the REST API , it is generating the...
On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix thatthis is the error andthese are the steps
Hello,I have a requirement to auto calculate some assessment metrics. After changing the method to Script, I am unable to find the results for these metrics. The category has 25 questions and I changed 6 of those to method: script. I can see the r...
Hi Team, Can someone please help me on the below query as i am new to integration i am trying to execute the PowerShell script via mid server as i have the windows credentials.By using this how to execute the PowerShell in the integration hub, curren...
Hello, I have a Cat item , where i have below 3 variables ,1. requested for (reference to sys user) : 2. Building (String):3.Building's support group( string):Based on the user selection , i need to get the building address (which is on user form) an...
Hi All,I have below requirementI have wright one on change client script on choice field called purchasing group when choice of purchasing group will change at that time user list will remove. for that I have written below client script g_form.clear...
Hi Community,I am experiencing an issue with our Change Task workflow in ServiceNow. After a change request is rejected at the CAB approval stage, it should restart from the beginning and go through the Group Approval again. However, while the workfl...
Hi all,We have a related list in RITM that shows the KB articles. When a user clicks on a KB article, it should directly open the published article. I observed that when we right-click on a KB article in the related list, it shows the “View Article” ...
Hi, When I click "My Approval" and select an approval record in the service portal.It allows me to approve or reject the RITM, however I cannot add a comment why I'm rejecting a request. Only place I can add a comment is in the RITM, but this will ...
Hello All,We have an requirement, when user opens an VMS form and click on FOLLOW button , then the user should be added to the watchlist of that VMS. But we are not able to find the UI action for that Follow button because its OOB.So I created on Cu...
i am getting the below issue when i used "sn-record-picker" in portal , marked in yellow, by default the search option is coming Please advice on this issue issue : code:<div class="form-group"><lable style="color:black;">Requested For</lable><sn-...
