I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
Hi Team, I have written below script in background script the purpose of the script is Group incidents by assigned to and list only grouped records where the assigned to have more than one record. The error i am getting is invalid return var agg = ne...
In servicenow incident there is a field Date/time it should not accept date/time less than today+5hours
Using a 3rd party Cloud provider secure web gateway, the Macintosh users are having an error message when trying to save report configuration in the "Classic UI" but it works just fine in the "New UI" The only documentation is about bypassing the pro...
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What is Update Set and how to navigate it ?
Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...
Hello All, In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates. url when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it ...
[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...
Hi All, Metric definition needs to be built on a custom table (extended from task) to capture the timestamp of group changes to know which group took how much time on an incident. Can any one please guide on this. Thanks in Advance.
Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...
Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
Hi all,Is there a way we can use a custom URL to replace the instance name for our new portal? For example, if the current portal URL is:https://instance-name.service-now.com/service_portalCan we change it to a custom URL like:https://supportIT.servi...
Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...
