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Forum Posts
Help Needed: Automating Attachment Addition and Work Note Updates on Email Replies
Hi everyone,I'm looking for assistance with automating a process in ServiceNow. I have a requirement where whenever a user replies to an email and includes an attachment, the attachment needs to be added to the corresponding target record, and the w...
Having access to read from custom table wihout setting up ACL and Roles
Hey, I am quite new to ServiceNow I have created a new Catalog for reserving Books with a custom Table: Books To give access to users I have created a Group "Books Group" with a specified role to read, write, create, delete records.Whenever there's a...
Restrict elements in workspace based on User Criteria
Hi, Tried creating audience based on user criteria ."glide.ux.user_criteria_enabled" - Property was enabled . Though Im not able to restrict based on user criteria . I can only able to restrict based on roles. Please suggest any solution/troubleshoot...
Is it possible to implement SLA timer on the Native UI?
Hello Everyone, Warm greetings! I've recently discovered a component known as the SLA timer, which serves as a countdown timer on the form to notify analysts about the remaining SLA time for their work.After searching online, I found documentation ex...
Need to create request on 3rd Friday of every month
Hello Team, I need to create a script for schedule job condition. Where every 3rd Friday of the month one request needs to auto create and assign to XYZ team, please help me. So every month one request should generate that should be 3rd Friday of th...
Pulling SLA Due Dates for Email Notifications
Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...
Problem calling a Script Include from a catalog client script
Hello ServiceNow people.I am getting following error while calling script include from catalog client script. I don't have clue. Can anybody help me out.(running Client Script "test": ReferenceError: RestrictedOptionsUtil is not defined)System Proper...
Resolved! how to import data periodically from external spread sheet to custom table ?
I have external spread sheet from where I need to import data to custom table for every week.how to proceed it? if it is through scheduled jobs let me know how to achieve it??
Dynamic Email Subject in the Email Body
Hi All, I want to the email subject to be dynamic and when i am using the script , i am able to see the body in the email but subject is not Populating the email and it is not showing as Proper Email . Please let me know if anything has to be chan...
Resolved! Through portal variable question should be translated in the language selected.
Hello All,We have a requirement where if a user selects a language on the portal page, all the questions should be translated into that language. Currently, when we change the language, only a few things are translated, not the entire form. Please ch...
Client Script Alert Formating
Is it possible to format a pop up alert in a client script to be displayed a certain way i.e. different lines and use of bullet points (if bullet points will not work then at least sperate lines)? " Something Something Something Something Something S...
How to display multi-row variable set in approval ticket in UI16?
Hello Community, When submitting a service catalog item form that contains a multi-row variable set, such variable set does not appear in associated approval tickets when accessed through UI16 (image below). Has any one found a solution to this issue...
Debug when a new record gets created
Hello All, Is there a way to apply debug on a record which newly gets created from a record producer? A little bit of context if that helps:I want to find out which business rule or flow is responsible in updated a field on the table in which a recor...
Resolved! How to Hide UI buttons on custom table
HI,I have created a custom table , I do not want the UPDATE & DELETE buttons on the form. How to disable the button ?? Thanks
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