Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
Hi Team,We have 3 fieldCaller - referring to the user tabledue date-date time fieldhire date - date field We have to set the last day of the month and the time should be 23:00 on the due date field of the hire date and it should be according caller's...
Whenever we open any ServiceNow link from team's chat using EDGE browser, we are unable to see the records there and showing as empty. But if we go to the filter conditions and click on RUN then we can be able to see the records. Please find the atta...
Can anyone help with logic that in change request form while selecting a category option, which a customization to be done by adding a new section as for the category selected.
Hello All,I need to create scheduled job where the survey instances is validated once a week for all cases were due date was in the last week. I have a problem with a part of the script which should contain this logic:Where all survey replies were No...
I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...
Hello Team, In mrvs adding multiple rows and after submission of ticket on ritm, need to hide from second row and want to show only 1st row , able to get mrvs data with below script but not able to hide. please help on this part.Table: RITMvar mrvsfi...
Hi all,I need inputs to achieve the below requirement, I opened the change task 'Request Permission' and attempt to close the task,1. I am prompted with the message 'Please complete the Risk Assessment questionnaire' and there is a hyperlink to the ...
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...
I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A. I also wa...
Hi all, I thought this would be easy to do but apparently not. After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...
Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step? Thanks.
hi I am trying to create a header item for new table (which is similar to Incident) on service portal similar to my requests on portal.I have tried to clone the my requests widget but didn't work. can anyone help me with the widget?
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...
