Licenses assigned to inactive users

Umesh Jawale
Kilo Contributor

Hi,

if a ITIL licenses is assigned to a user.

and later if that user is made inactive.

does servicenow counts the ITIL license for the inactive users as utilized or it is nullified.

2 REPLIES 2

johnfeist
Mega Sage
Mega Sage

I asked that question of my account team a while back.  I don't normally deactivate users.  If memory serves, the answer was deactivating frees the license.  You can test this easily enough on a test user.  Give that user a license and check the used license count. Deactivate and check again. 

You can easily check the counts by either sys_user_has_role.list and then filter role = itil or something similar in reporting.

Hope this helps.

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Hope that helps.

:{)

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johnfeist
Mega Sage
Mega Sage

I just tested my earlier reply and when I unchecked Active for the user, the number of user with the ITIL role (how SN determines the number of licensed users) went down by one.

:{)

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster