Licensing Query - What is entitlement mode in Subscription Overview?

Suggy · ‎07-22-2021

On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF"

What is that?

Maik Skoddow · ‎09-28-2021

Hi @Suggy

I know this answer comes a bit late, but maybe it helps anyway.

The info "The entitlement mode is set to: OFF" is displayed due to the entitlement mode which is set at Subscription Management > Properties

At documentation page (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/subscription-management/...) you will find the explanations for the property "Entitlement checks on entitlement-driven actions" which you cannot change:

Option	Description
OFF	The system performs no licensing checks and displays no warning messages.
WARN	The system allows users to access applications without the proper role or entitlement, but displays warning messages. The system logs unpermitted users.
ENFORCE	The system denies users access to applications without the proper role or entitlement. The system logs unpermitted users.
DEFAULT	The system defaults to OFF.

On all current instances the property is set to "DEFAULT" what means the entitlement mode is "OFF" and thus the respective message is displayed.

Now you may ask now which impacts it has for you. And the answer gives the Support article at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993213

Starting with ServiceNow disabled the automatic allocation of users to subscriptions within Subscription Management. That means that from now on you are responsible for maintaining the remaining mechanisms for tracking user-based subscriptions with User Sets (Paris) and Groups (Quebec).

Kind regards
Maik

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Suggy · ‎10-04-2021

Thanks Maik!